Help Center & FAQ

Find answers to common questions about using AVi Advisor

AI Room Visualizer

How do I upload a photo of my room?

Click the upload area on the AI Room Visualizer page, or drag and drop a photo directly. We support JPG, PNG, and WebP formats. For best results, use a well-lit photo taken straight-on of your wall.

What photos work best?

Photos taken straight-on (not at an angle) work best. Make sure the wall where you want the TV is clearly visible. Good lighting helps the AI understand the room better. Avoid photos with strong glare or reflections.

Is my photo stored permanently?

Room photos are processed temporarily and not stored permanently unless you explicitly save a project. Your privacy is important to us.

Why does the TV size look different than expected?

The AI estimates TV size based on the room photo. Factors like camera angle, distance, and wall features can affect accuracy. We recommend using the TV Size Calculator alongside the visualizer for best results.

TV Size Calculator

How is the recommended size calculated?

We use the THX viewing distance standard: optimal TV size = viewing distance × 8. We then round to the nearest standard TV size (43", 50", 55", 65", 75", 85").

What if my room size is between recommendations?

When in doubt, go one size up if you primarily watch movies, or one size down if you mostly watch news and regular TV. Personal preference matters!

Does viewing angle matter?

Yes! The 40° viewing angle we recommend provides an immersive cinematic experience. Smaller angles are more comfortable for long viewing sessions, while larger angles feel more immersive.

Equipment

Are the prices accurate?

Prices are pulled from Amazon and updated regularly, but they may vary. Always check the current price on Amazon before purchasing.

How do I save equipment to my favorites?

Click the heart icon on any product card to save it to your favorites. You can view all favorites on the Favorites page.

Do you recommend specific brands?

We provide options across various brands and price points. Our recommendations are based on professional experience, user reviews, and technical specifications.

Installers

How are installers verified?

Installers in our network are vetted for experience, insurance, and customer reviews. We recommend getting multiple quotes and checking references.

How much does installation typically cost?

TV mounting costs vary by region and complexity. Simple wall mounting typically ranges from $100-$300. Complex installations with cable management or above fireplaces may cost more.

Can I become a verified installer?

Yes! Apply through our Pro Network signup. We review applications based on experience, insurance status, and service area.

General

Is AVi Advisor free to use?

Yes! The AI Room Visualizer, TV Size Calculator, and equipment browsing are completely free. We may offer premium features in the future.

How do you make money?

We participate in the Amazon Associates program. When you purchase equipment through our links, we earn a small commission at no extra cost to you. We also connect homeowners with professional installers.

Is my data safe?

We take privacy seriously. See our Privacy Policy for details on how we collect, use, and protect your data.

How can I contact support?

Email us at chase@aviadvisor.org or use the contact form on our Contact page. We typically respond within 24 hours during business days.

Still have questions?