Refund Policy

Consumer Services (Free Users)

AVi Advisor's core room visualization service is free to use. No payment is required to generate TV placement previews or receive product recommendations.

Professional Installer Subscriptions

For professional installers and AV companies subscribing to our lead generation services:

Subscription Refunds

• You may cancel your subscription at any time through your account dashboard.
• Cancellations take effect at the end of your current billing period.
• No partial refunds are provided for unused time in your current billing period.

14-Day Satisfaction Guarantee

New subscribers may request a full refund within 14 days of their initial subscription if they are not satisfied with the service. Refunds are processed within 5-10 business days to the original payment method.

To request a refund, contact us at chase@avi-advisor.com with your account email and reason for cancellation.

Lead Purchase Refunds

For pay-per-lead purchases or lead credits:

• Invalid leads: If a lead contains incorrect contact information (disconnected phone, invalid email), request a replacement within 48 hours of claiming.
• Duplicate leads: If you receive the same lead twice, the duplicate will be automatically refunded as a credit.
• Out-of-area leads: If a lead is outside your specified service area and you were charged, you are eligible for a full refund.

Refund Eligibility

Refunds are not provided for:

• Leads you claimed but did not convert into customers
• Subscription cancellations after the 14-day guarantee period
• Leads where you were unable to reach the customer after reasonable effort
• Leads where the customer decided not to proceed with installation

How to Request a Refund

Email chase@avi-advisor.com with:

• Your account email address
• Invoice or transaction ID
• Reason for refund request
• Any supporting details (for lead quality issues)

We review all refund requests within 2 business days.

Chargebacks

If you initiate a chargeback with your bank or credit card company before contacting us, your account may be suspended pending resolution. We strongly encourage reaching out to our support team first — most issues can be resolved quickly.